Refund policy

Last Updated: [sep 16 2026]

At [Hikzaro], we want our customers to have a smooth shopping experience. If you receive a damaged, defective, or incorrect product, you may be eligible for a return or replacement.

1. Eligible Returns

You may request a return if:

• The product arrives damaged or defective.
• You receive a different product from the one you ordered.
• The product has a significant issue that was not mentioned in the product description.

2. Return Request

Please contact us within [15 days] of receiving your order and provide:

• Your order number
• Photos or videos showing the issue
• A brief description of the problem

We will review your request and inform you whether the return or replacement is approved.

3. Product Condition

Returned products should be in their original condition, with original packaging and accessories where applicable.

Products that have been used, damaged by the customer, or altered may not be eligible for return.

4. Refunds

For approved refunds, the refund process will depend on the payment method used for the order.

For Cash on Delivery (COD) orders, we will provide the applicable refund through an available refund method after the return has been received and approved.

5. Exchanges / Replacements

Where applicable, an eligible damaged, defective, or incorrect product may be replaced with the correct product.

Replacement availability depends on stock.

6. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions. Any such restrictions will be communicated where applicable.

7. Contact Us

For return or refund requests, please contact us:

Store Name [Hikzaro]
Email: [hikmatshah2622@gmail.com]
Phone / WhatsApp: [+923283371618]